At Sacuero, we prioritize customer satisfaction and stand by the quality of our products. If you're not completely satisfied with your purchase, we offer a hassle-free return and exchange policy.
1. Return Eligibility
- Items must be returned within 15 days of receiving your order.
- Products must be unused, in original packaging, and with all tags attached.
- Returns are not accepted for personalized or custom-made items.
2. How to Initiate a Return
- Contact Us – Email our customer support team at [your email] with your order details and reason for return.
- Approval & Instructions – Once approved, we will provide return shipping instructions.
- Ship the Item – Return the product in its original condition using a trackable shipping method.
- Receive Refund or Exchange – After inspection, we will process your refund or exchange. Refunds will be credited to the original payment method within X business days.
3. Exchange Policy
- Exchanges are available for defective or incorrect items received.
- If you want a different style or color, you must return the item and place a new order.
4. Non-Returnable Items
- Items on sale or clearance
- Gift cards and promotional items
- Customized or personalized products
5. Return Shipping Costs
- If the return is due to a defect or wrong item, we will cover the return shipping cost.
- For all other returns, the customer is responsible for return shipping fees.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos, and we will arrange for a replacement or full refund.
For any further assistance, feel free to reach out to us at susmita_gh2007@yahoo.co.in or visit sacuero.com.
Thank you for shopping with Sacuero! 😊