Shipping Policy

Shipping Policy – Sacuero

At Sacuero, we are committed to delivering your orders safely and on time. Please review our shipping policy for details on delivery times, charges, and other important information.

1. Shipping Availability

  • We currently ship only within India.
  • International shipping is not available at this time.

2. Order Processing Time

  • Orders are processed within 1-3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.

3. Estimated Delivery Time

  • Delivery typically takes 7-14 business days, depending on your location.
  • Major cities and metro areas: 7-10 business days
  • Remote or rural areas: 10-14 business days
  • Delivery times may be affected by weather conditions, courier delays, or government restrictions.

4. Shipping Charges

  • Free shipping on orders above ₹499
  • For orders below ₹498, a flat shipping fee of ₹50 applies.
  • Exact shipping charges will be displayed at checkout.

5. Tracking Your Order

  • Once your order is shipped, you will receive an email or SMS with a tracking number and a link to track your package.
  • You can also track your order by logging into your Sacuero account.

6. Delivery Partners

  • We work with trusted courier partners to ensure safe and timely delivery.
  • If you experience any delivery issues, please contact our support team.

7. Address & Delivery Issues

  • Ensure that your shipping address is correct at checkout.
  • We are not responsible for delays or lost shipments due to incorrect addresses provided by customers.
  • If your package is returned due to an incorrect address, re-shipping charges will apply.

8. Undelivered or Missing Orders

  • If you do not receive your order within the estimated delivery time, please contact us immediately.
  • If an order is marked as delivered but not received, check with neighbors or your local courier office.

9. Damaged or Wrong Products Received

  • If you receive a damaged, defective, or incorrect item, please contact us within 1 day of delivery with photos of the product and packaging.
  • We will arrange a replacement or refund as per our Return Policy.

10. Contact Us

For any shipping-related inquiries, feel free to contact our support team at support@sacuero.com or visit sacuero.com.